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Srinivasan Keshav remembers with a shudder the early days of video-conferencing.
In the late 1980s, videos were grainy, the lighting terrible and cameras bulky and conspicuous. The whole experience was more of a hassle than a help, he says.
Keshav, a computer science professor at the University of Waterloo, recalls predicting that someone would soon upgrade the technology to something that was far better.